Remote Support

If you only have minor issues, need someone to show you how to use an application, or if you just need a few settings tweaked and don’t know where to find them, give Ascendion Remote Support a try. You will be surprised at how much we can get done remotely.

How does it work?

You begin the process by calling us for a support request.

Then, you should download the agent that allows our technicians to access your system remotely. For Windows, Mac, and Linux users, Ascendion currently uses a remote support package called AnyDesk. It is fast, compatible with all major operating systems, and secure (all communication is encrypted.)

When you start the client, you will see a window with a 9-digit randomly-generated Access Code. Provide that code to your Ascendion technician and they will be able to connect and control your desktop as if they were sitting right next to you. Additionally, there is no need to worry about personal security; with AnyDesk all requests for administrative permissions must be granted by you through the application as they occur.

Once our technician has finished working, the only remaining step is to close the AnyDesk application. The agent will stop running and clean up any files it created. Alternatively, you can install AnyDesk on your system for easier remote support in the future; just ask a Ascendion technician for help if you don’t know how to do this.

What if I need support on my mobile device?

We can do that too! Remote support clients vary by device, but are available for Android and some iOS devices. Please contact us for more information.